Support tickets, sorted in 3 hops.
Connect your support email and get a ticket system your whole team can use, with live chat and AI built in.
14 days free · No credit card · Gmail and Outlook
How it works
Three hops and you're answering customers.
No setup calls, no migration project, no ops person required. If you can sign in to your email, you can run Tikkaroo.
- 01
Sign up
Name, email, password. Your workspace and 14-day trial start straight away, no card needed.
- 02
Connect your email
Sign in with Google or Microsoft. We pull in the last two weeks so there's work waiting.
- 03
Get to work
Every email is a ticket. Assign it, reply from your own address, close it. Done.
The inbox
Everything a small team needs. Nothing it doesn't.
Tikkaroo turns a messy shared mailbox into a calm, shared queue, without making you learn a help desk.
A shared inbox that's actually shared
See who owns what at a glance. Assign, prioritise and never double-reply again.
Replies from your own address
Customers see support@yourco.com, in the same thread. No forwarding rules, no DNS records.
Internal notes
Leave context for teammates right inside the conversation. Customers never see it.
Find anything fast
Search by name, email, ticket number or anything said in the conversation.
Live, everywhere
New emails and chats appear instantly for the whole team, no refresh needed.
Email and chat, one queue
Live chat conversations land next to email, with the same tools and the same workflow.
AI agents · MCP
Bring your own AI. Let it work the inbox.
Tikkaroo speaks MCP, the open protocol AI assistants use to take actions. Connect Claude or any agent with one key, and it can read tickets, answer customers and staff your live chat, while your team stays in control.
- Triage the inbox and draft or send replies
- Leave internal notes when a human should step in
- Watch live chat and answer in seconds, day or night
- Every AI reply is labelled, so your team always knows who said what
$ claude mcp add --transport http tikkaroo https://app.tikkaroo.com/mcp
you Triage my open tickets. Answer what you can, flag the rest.
✓ inbox_overview 12 open · 5 unassigned
✓ get_ticket #1042 password reset
✓ reply_to_ticket #1042 sent · pending
✓ add_internal_note #1043 refund request → human
claude Done. Replied to 4 tickets and flagged 1 refund for you.
Live chat add-on
Chat on your site. Same inbox.
Paste one script tag and a chat bubble appears on your website in your colours. Conversations land next to email, your team replies in real time, and your AI agent can cover the night shift.
<script src="https://app.tikkaroo.com/widget.js" data-key="wk_…" async></script>
Pricing
Simple pricing that grows with you.
Pay per teammate, per month. Every plan starts with a 14-day free trial, no card until you're sure.
Hop
For founders and your first support hire.
$19 per user / month
Add up to 5 teammates
- 2 email inboxes
- Shared inbox, assignment and notes
- Live chat widget
Bound
Most popularFor growing support teams.
$49 per user / month
Add unlimited teammates
- 10 email inboxes
- Everything in Hop
- SLAs and automations (soon)
Big Red
For scale-ups with security reviews.
Custom billed annually
Unlimited teammates
- SSO and SCIM
- Custom roles
- DPA and security review