Tikkaroo is live

The first version of Tikkaroo is out. It does one thing: turns your support email into a shared ticket queue, in three hops. Here’s everything that shipped.

Sign up and start a trial

• Create an account with your name, email and a password. A workspace and a 14-day trial start straight away, no card needed.

Connect your email

• Connect Gmail and Google Workspace or Outlook and Microsoft 365 with one sign-in.
• We import the last 14 days of mail when you connect, so there’s work waiting.
• New mail is pulled in every minute, and more often while the inbox is open.
• Each email thread becomes one ticket. Replies go out from your own address, in the same thread.
• OAuth tokens are encrypted with AES-GCM before they’re stored.

The shared inbox

• Assign tickets, set a status (open, pending, closed) and a priority (low to urgent).
• Internal notes for your team, which customers never see.
• Customer history alongside every ticket.
• Search by name, email, ticket number or message text.
• Realtime updates for the whole team, no refresh needed.

Live chat widget

• Add one <script> tag to your site to get a chat bubble in your colours.
• Chats land in the same queue as email, and replies reach the visitor instantly.

AI agents over MCP

• Create an API key in Settings → AI agents & MCP and connect Claude or any MCP-compatible assistant.
• Tools: inbox_overview, list_tickets, get_ticket, get_customer, list_team_members, reply_to_ticket, add_internal_note, update_ticket and wait_for_activity, plus a triage_inbox prompt.
• Every reply an agent sends is labelled as coming from that agent.

Billing

• Choose Hop or Bound in Settings → Billing and pay securely through Stripe.
• When a trial ends without a plan, the inbox goes read-only: mail keeps arriving and nothing is deleted.

Coming next

Rich-text replies and attachments, team invites, faster mail delivery with push notifications from Gmail and Outlook, and SLAs and automations. We’ll post here as each one lands.